The castlewooddecking.co.uk site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the castlewooddecking.co.uk site you agree to be bound by these Terms and Conditions. Purchases made from castlewooddecking.co.uk are also bound by these Terms & Conditions.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
When calculating the quantity required please ensure your measurements are accurate.
We cannot be held responsible for any under/over ordering.
Please ensure the delivery address and contact details provided with your order are correct.
Please give your mobile number if you have one, we will not contact you for anything other than organising delivery.
Products are generally delivered on a shrink wrapped pallet if the order weight is over 100kg. Orders under 100kg are generally delivered by courier.
Delivery will be made to the nearest hard road suitable for the delivery vehicle.
It is necessary to have someone to sign and take delivery of the pallet as they will be delivered using a tail lift to take the tiles down to road level.
The moving of tiles from there is the responsibility of the customer.
Standard delivery Service is 2 days from order despatch (24hr delivery can be arranged at extra cost).
Deliveries can be made Monday-Friday.
Timed deliveries can be arranged at extra cost.
Delivery charges are generally as follows:
Delivery costs apply to UK mainland only. Please call to enquire regarding offshore deliveries.
Deliveries normally occur between 8am and 6pm.
Although every effort has been made to show the true colour of our tiles computer screen settings etc can distort these. Therefore tiles or boards may not match the exact colours shown online. If you need to determine the exact colour please order samples by calling 01555 870 019.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us via email or phone of the problem within 10 working days of the delivery of the goods in question.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Returns / Cancellation
Customers have the right to cancel within 14 days from the delivery date in line with the online and distance selling regulations.
Any products that are returned will be subject to the following deductions from any refund due:
If a returns collection is booked and we cannot collect due to access issues, the pallet not being ready or nobody being available to sign for the collection a re-collection fee will apply at £35.00 + VAT.
This information and any recommendations or suggestions contained herein are given in good faith without warranty or guarantee as conditions of use are outwith our control.
Product development is continuous and subject to change without notice.
Please ensure that our products will be suitable for use by ordering samples for your evaluation relating to colour and working conditions.
You may not use the castlewooddecking.co.uk site for any of the following purposes:
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